Last November I received an email saying the PAYE Master payroll software we use would, ‘slowly be phased out and will gradually stop being supported to make our Staffology service a priority.’ The email further stated, ‘we will keep pricing in line with your current bill with us to allow our customers to receive the best we have to offer, with no hidden costs.’. When I looked into Staffology I found it would cost £750 to set us up on the new system. There are only three staff on the payroll. So much for the simple setup and no hidden costs. My PAYE Master renewal was at the end of January 2024. The IRIS renewal team are now saying that I must pay for another year of PAYE Master as I didn’t give the required 90 days’ notice to terminate. As confirmed in the email I have just received - 'Due to this your annual renewal fee for 2024 would be due in full. However, this license would then terminate as of your annual renewal date on 27/01/2025 due to this product reaching its end of life.’ As our year end is the end of March having a product that is discontinued in January is not of much use. I have found the Iris renewal team very difficult to communicate with. A terrible service all round and a shame as we’ve been loyal customers for over 15 years. We’re off to Moneysoft. Far better value with no hidden costs.