Kate Spade handbag products are actually pretty great in color, quality, durability and being super attractive in fun colors. The cost is also accessible without having to pay $$$$ for luxury handbags. My review here is for the website katespade.com and katespadeoutlet.com. The website is built in poor quality, especially when it comes to paying money at checkout. Multiple times the website will conk out even while I'm trying to enter my CC number, and I need to start over. The website will just be stalled with no way to move forward or back. Also, they issue coupons which are practically unusable anywhere. It will continue saying it's not usable no matter what I try. This is the bonus card they gave for Valentine's day GiftCad purchase. Their customer care is a threadbare one with barely any ability to resolve issues related to their website experience, such as unusable coupons issued. Considering the customer base Kate Spade has, it would be good to invest in a good engineering team to build a robust website which does not frustrate long term customers. I will still continue buying as I love their colorful handbags.