I ordered two pairs of chinos online. After 10 days they still hadn’t been dispatched. After 3 weeks my order finally arrived and when I opened it instead of two pairs of black size 16 chinos, it was two different white lace dresses, size 10!! Couldn’t have been more wrong. The delivery slip even had my chinos listed on it!! I phoned customer service who were incredibly unhelpful and basically said they couldn’t refund me or send me the correct items I ordered until I returned the incorrect products! Not worth my hassle. I’ll never be ordering online from Katie’s again.