I have breakdown recovery with Green Flag and, when my car broke down tonight, (17:00, 11.01.2019.), Kavanagh were the rescue company that attended. Within minutes of speaking to the Control Centre, I received a call from Mike, the driver who was on his way to help me. Despite him being many miles away, he arrived before his own e.t.a. and well before I expected any help to arrive. Mike quickly assessed the situation, (on a busy rush hour route), made it safe for the traffic, himself and my vehicle. His approach was such an effective balance between safety for all and an urgent resolution to the situation. Mike took me straight to my chosen repair garage and made sure all was well before his departure. He was communicative, polite and reassuring. Well done that Man!! Good customer service is still alive. Thank you Mike.