Within minutes of returning off the Shuttle from a lovely relaxing long weekend in France, we found ourselves in the nightmare situation of being marooned on the hard shoulder of the M20, when our car lost power without warning. Lewis (GF103) was soon on the scene and calmly but efficiently went about the business of trying to resolve the problem and get us and our vehicle to a safer place. Although ultimately unable to make an immediate roadside repair due to the complexities of the problem which will require full garage attention/facilities, we and our car were then promptly transported up country by Lewis to Newport Pagnell where a courtesy car awaited for the remainder of our journey home. Lewis's calmness, positivity and general good nature turned what started out a negative experience with the initial breakdown into something much more bearable. In short, a top ambassador for the company!