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September 2018- car windscreen washer stopped working, Went to Keelers who charged for the repair and said they had fixed it. That evening the fault re occurred. I called Keelers who said to bring the car back. I brought it back a few days later as I could not take time off work. They fixed the fault and charged me again for a fault that they should have fixed in the first place. March 2019- MOT and service completed by Keelers on the same vehicle. Charged me £340 and passed the MOT. When I collected the car from the garage, upon my journey home, smoke started coming out of the bonnet. I called Keelers, who advised it was nothing to worry about and it is probably a bit of engine oil drying out from there recent service. As I got home and parked the vehicle, it burst into flames, the bonnet exploded, breaking mine and my neighbours front windows. I called the manager of Keelers who showed concern and was apologetic. My car insurance company then collected my car. Obviously written off within minutes of this company passing an MOT and completing a service. I emailed them to ask for a full refund on the works they had just done. After several months of no response from this company, I then decided to write a true factual review on this website. The company is so corrupt, that they removed my review. They did not even contact me about my concerns. So I then wrote another review. This time the manager called me and asked me to please remove the review. So I did, and emailed the owner of Keelers directly, who then got back to me, stating he or his company never received any email from myself asking for a refund. So I sent him proof of this. He then tried to cover his company’s mistakes and refuses to refund my all of money for his companies lack of workmanship and for the inconvenience caused to myself as well as the loss of money. Had I driven the car that day after Keelers serviced it and done it’s MOT, it would have exploded, causing severe consequences, possibly death. I’m not accusing this company of anything as such, just simply stating the facts of what I have experienced in order for other potential customers to think twice about their own safety and for other road users prior to using this company. The owner will probably try and get this review removed, and if he does, my next steps will be to go legal.
5 years ago
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Keelers Service Centre has a 4.6 average rating from 54 reviews
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