My domestic flight from Mombasa to Nairobi got cancelled after multiple delays. They chose not to inform us until it was too late to buy a ticket from an alternative airline. I had an international flight connection in Nairobi that I hat to pay a $525 penalty to move to the next flight. I lost a day of travel and ruined my holiday. No apology. No accomodation. No explanation. When I informed them of the connecting flight they said we can help you because you didn't book with us!?!? How would this encourage me to book with an airline that has multiple delays and cancellations and does not care about their clients.