Ordinarily I would have given you a 5 star rating. Firstly, could you start making use of the various communication lines (email, cell) in cases when you want to be extremely strict on your weight limit. Then kindly retrain your Mumbai staff on courtersy. It is not proper to tell a complaining passenger that it is fine if he is not happy with how he has been handled and can choose another airline next time - really abhored by the young man who checked me in Bom-NBO. Also please ensure flight air temp is not too high. Otherwise in-flight KQ staff all the way as always were brilliant. Asante.