This would have been a five star but due to the customer service I rated it a four. I ordered the product however there was a glitch with the online order and I realised that I purchased the item twice. When I realised I contact the company via Email but the response took too long, by the time they responded I have received the 1st order I even tried to call via WhatsApp message but no reply. I cancelled the second purchase but again the order was still shipped out I spoke with Nina and was told that I wasn’t able to return back the item because I accepted the delivery. I do feel that the time to deal with customers inquiries is too slow as this has now dented my pockets as I just wanted one order placed instead of two. When the parcels did arrive a few of the products arrived leaking and one package arrived broken. Which is such a shame as the packaging is lovely. In one parcel I didn’t even receive the blow dry spray. However in regards to the actual product it is amazing the time to do the service is also amazing the results on afro Caribbean hair is a 10/10 the products smell amazing and I would recommend