I purchased a Keter 120 gal deck box from a third-party on Amazon. It had clearly been a return because there was strawberry jelly on pieces of a box. There was no hardware and no instructions. I called Keter customer service to inquire about purchasing the hardware. I spoke with someone who told me that the hardware was out of stock but that he would go ahead and order it for me free of charge. He warned me that it could take up to three months to get the hardware. I was impressed at that time since I hadn’t purchased the box from them and the seller was no longer selling through Amazon and would not answer any of the inquiries. I was emailed the missing instructions that day. I received the hardware less than a week later. I think their customer service was fantastic. I think I spoke to someone named George.