A box came damaged. I’ve contacted the company and their response was that their warehouse manager says they never ship damaged items. I sent pics. I told them some of items in box were damaged. No one responded until I told them I had an opportunity to write a review and I wanted to give them a chance to respond. My last response I let them know I finally threw the box out because no one was responding. The response to that had nothing to do with what they asked me. This has been continuous and they are pushing back as if I did something wrong and after at least 10 emails there is still no resolution. This is very frustrating and upsetting as a new customer. Let them know that I was satisfied with the machinery/Keto-Mojo and that I just needed help with the one damaged box. I can’t get help with the one damaged box, which I have no discarded because I did not get timely responses either. My last response let them know that I threw away the damaged box, which I did send the photos of. Here is the response I was given after all I said was I threw away the damaged box: Hi Eileen, Thank you for the information. The strips are individually wrapped and protected. The exterior box itself has no impact on the strips. Keto-On! This makes no sense and did not correspond to the info asked. I am asking again for resolution, not push back as if I did something wrong. I am fully satisfied with w the Keto-Mojo itself. Oh and I see in the review that it asks about the return process. I would have been extremely happy to return the damaged box, as a matter of fact that would have been a great resolution. But no one offered ANY resolution. Hope you can help please. I tried outside of the review for help, support. Thank you.