I rated Keto-Mojo 3 Stars or basically "acceptable" as a balance bewteen the product i purchased, the GK+ meter and it's customer support/service degree of service. The product i'd give 5 stars. It's good, the customer support well, one star would be a kindness, but their lack of response to my issue is disturbing. I was promised a reply and that has not happened. Here is the transcript of my 1 communication with Keto-Mojo. There has been no further response from them. KETO MOJO CUSTOMER SERVICE CALL 6/10/2022 JUNE 10 9:48 AM. You say: I need to speak to someone about on-line sales Customer Support Chat - Help 9:48 AM. Customer Support Chat - Help says: Leave us your email and we'll get back to you shortly. Thanks for reaching out! You'll get replies here and in your email. 9:48 AM. Customer Support Chat - Help says: Thank you for getting in touch with us! We want you to know we received your message and we're eager to help! We do our best to respond quickly, but some inquiries may take a bit more time than others. In the meantime, you may want to check out our How-To Videos or our Help Docs, which are packed with great information to get you started with your meter and troubleshoot any error messages. We'll be with you shortly! Kindly, the Keto-Mojo Support Team US: Monday-Friday 8am-4pm Pacific Time & Saturday 8am-12pm Europe: Monday-Friday 12pm-6pm CET & Saturday 5pm-9pm CET 9:49 AM. You say: This is in regard to my recent Order #383350 9:54 AM. You say: If i do not hear from a customer service rep faily soon, i will post my concerns publically on your forum and on any others i can find online. 10:01 AM. Ken Saunders says: How is it I can assist you? 10:01 AM. You say: This is regarding my Order #383350 do you have that information available to you? 10:02 AM. Ken Saunders says: yes 10:02 AM. You say: These are QC controls for your meter, but they show expiration dates as early as 10/22. 10:03 AM. You say: there are 4 vials, only ONE is not for 10/22, its dated expered 12/22 10:04 AM. Ken Saunders says: Control Solutions expire either six months from the date of opening or on the expiration date. Is your concern that you feel the expiration dates should be longer? 10:05 AM. You say: Considering i just purchased them, yes. In the past i managed 2 hospital specialty chem labs, this would be unacceptble from a vendor then and i find it to be now 10:06 AM. You say: There is no way i should need to use TWO vials of each control prior to that date 10:08 AM. Ken Saunders says: I am looking into this for you. be back shortly 10:09 AM. You say: ok, thank you. I DO understand the 6month life AFTER opening vials. Actually rather generous there i think 10:10 AM. You say: All 4 vials came in the same sealed box which had all these dates on the side 10:29 AM. You say: I do not have all day here 10:35 AM. Ken Saunders says: I brought your concern to my supervisor and she is looking into this for you. In the meanwhile, you still have 4 months usage. 10:36 AM. You say: Yes i know that, but this product did not have a manufactured date as well. I'm left to conclude i have been sold "old" stock. 10:36 AM. You say: That i have 4 months is not the point here, it's the complaint i'm making 10:37 AM. You say: With two sets of controls i COULD understand a wider spread of expirations but that's not the case 10:37 AM. Ken Saunders says: That's very clear. you will hear back from us. 10:38 AM. You say: I have read reviews about customer service turn-around and ...it's not good. I will not wait a very long time before posting this matter as a product/service review 10:41 AM. Ken Saunders says: Thomas, I appreciate your patience in this matter. Again, I hear your complaint and we will be addressing it when we have an answer for you. Have a good day! 10:41 AM. You say: Thank you, i am retaining a transcript of this conversation. ,Just now