Our initial order was misdelivered. We emailed to KM absolute proof of that fact. Albeit the fault clearly was USPS, as agent for DHL which in turn is the agent for KM. To us the responsibility fell to KM for our considerable inconvenience and extra expenses incurred. Albeit KM was courteous & quick to respond, we nonetheless had to "work our butts off" to KM to get fair consideration for our wasted time and EXPENSE. KM did send an extra box of glucose strips, which never even covered our time & energy wasted "pleading our case" to KM to at keast double our replacement order as partial compensation. It was the principle. In addition to our wasted time in our several emails to KM we were out of test strips whereby the delay caused us to get tested at Quest Diagnostics. We have the receipts. That cost alone exceeded the cost of our KM order. #1: We are a long time high useage customer, usualy thru Amazon. Even if AMZN had misdeliverred they would have replaced by the next day, hence no Quest lab costs to us. We did not do a very low rating on KM on line, but we should. On principle KM still needs to at least send us double our order to make it right - "penny wise pound foolish". So now I gave KM another 1/2 hr. of my valuable time in this survey. Wow how dumb am I ! Simply screwed by KM, Thanks?