Contacted this firm to assist me in an probate matter. I was assigned Jennifer Hardy (Hadleigh Branch Essex). I was informed a meeting was required to discuss the matter and to pay £243.60 before attending. I received an appointment for 10:00am on the 22nd June 2021. I attended the appointment but was told by her staff that she was with another client and to wait across the road on a bench seat. (She was at this stage 15 minutes late). I requested to cancel my payment of £243.60. On the 12th July 2021 I received a letter that included an invoice for £183.60. This included £180.00 for care and conduct throughout and £3.60 for a copy of a Land Registry. I was informed that I was to receive a partial repayment of £60.00? The meeting never took place. I never even entered into the building yet I was charged £180.00? AVOID