From start to finish of the buying process... communications were excellent and Emails replied to promptly.....Kyham could not have been more helpful. As for the product...manufacturing standards are top notch.....nice stitching...zips work faultlessly. Spent a few days away with the tent and on one particular day/evening we had rain....happy to report that not a drop entered the tent. I was going to fashion my own Footprint....but later relented and went back to Khyam to purchase the purpose made one for the "Biker Tent Plus"....again top notch service and the product is very well made and strong.....far better than anything I could have cobbled together. If you are looking at this tent have no doubts about quality or customer care. Thank you Khyam good service and product.....delighted. I have no affiliation to this company and I am a genuine grateful customer.