Ordered my sons birthday present for delivery on the Tuesday (his birthday was the following Saturday). Except it didn't arrive. I emailed asking where it was and was told it had been lost in transit and they would despatch another straight away. I informed that that I needed it for Saturday and the reason. On Thursday afternoon they emailed to say they wouldn't be able to get it to me. I asked them to express deliver it as we all know that's possible. On the friday they decided to inform me that this wasn't possible and my refund would take 3-5 working. So not only did I not have the item I ordered, I also couldn't have the money back in time to buy a birthday present for my child. Their customer service is non existent. After asking for a telephone number to speak to someone and escalate this matter to a manager their representative wouldn't reply to me. I'm disgusted with them and advise against anyone considering using them. They are an awful company who care little about their customers