My order was never delivered. Ordered my item online (a baby changing table) and received a txt message in the morning telling me my item would be with me that same day. I tracked my parcel via the link they gave me and it showed "Hermes" (delivery company) had tried to deliver and would re attempt the following day. I had not left the house, they had not tried to deliver my parcel. This happened again the next day. I told kiddicare who assured me the delivery firm had the correct address and would definitely be delivering my parcel the following day. Again the same thing happened so I called kiddicare again who told me they would cancel my order and send out a new order through a different delivery company "Interlink" and that they would txt me in the morning with a time when my parcel would be delivered and it would DEFINITELY be delivered that day. I had no txt. Nothing was delivered. I spoke to kiddicare again who then told me that the item I had ordered was now discontinued so could not send another item through "Interlink". I had ordered the last item which was with the original delivery company "Hermes" who had failed to deliver the item on several occasions. Not only failed to deliver but reported that they'd tried to deliver when they hadn't. I was called by kiddicare to assure me that my parcel would be delivered by "Hermes" that evening at 6pm. It wasn't. I am now in the process of trying to obtain a refund which is incredibly difficult and having had such a negative experience I will never use this company again. I have been totally messed around, lied to and am furious with how I've been treated. They should have told me originally my item was discontinued. God knows what "Hermes" have done/are doing with my order.