Appalling customer service and appalling delivery firm, Hermes. I had to make 3 calls today to find out where my parcel was and was kept on hold for a total of 30 mins with no outcome at the end of it. Hermes texted on Saturday to say delivery would be made that day. It wasn't. Hermes texted me on Sunday to say delivery would be made that day. It wasn't. Apparently, the person turned up in a vehicle too small to collect the parcel from the depot. That because Hermes use couriers that drive tiny, clapped out hatchback cars in this area!!! Customer service were useless and just kept putting me on hold and didn't resolve anything. I shall simply go into the store (an hours drive away) in Peterborough and voice my problems regarding this order in person. They do not care one jot about the customer and you are treated with utter disrespect. I will NEVER, EVER use this company again and would NEVER, EVER recommend them