I wish I had seen these reviews before I ever had anything to do with Kiddicare. I ordered a travel system from them and was told I would have to wait 6 weeks to be delivered. We were fine with this, but of course being the crappy company they are, it took longer. The delivery dates were changed twice without prior notice, which meant sitting at home waiting for a delivery that never came. I rang and spoke to a girl in customer services who was so mannerless and rude; when I requested to speak to complaints, she told me they were also the complaints team so obviously that was a dead end. When the delivery finally came, we discovered it had a few faults so I requested a refund. I was told to provide proof which I did (video and photos) and then they sent me an instruction video on how to assemble the system. I have a PhD in Engineering for God's sake, putting together a baby travel system isn't exactly rocket science! I insisted that it was faulty, I didn't want a replacement but just a refund. When arranging a collection, I was sent a form to provide an alternative address where they would collect from, as I informed them I wouldn't be home. I got a call from the driver on the collection day that he was at my front door, apparently he wasn't forwarded the collection form I filled out! My wife managed to diffuse the situation and they eventually went to the right address. After almost 2 weeks of waiting for a refund, I called again only to find out the request hadn't even been raised. I kicked off and told the agent that I was going to report them to the FCA/Ombudsman - she had the nerve to tell me their calls were not recorded, so basically I had no proof! Presently, I am still waiting for a refund - fingers crossed I don't have to come here with more tales of woe. AVOID! AVOID!! AVOID!!!