We have had a truly rubbish experience of Kiddicare. We ordered a car seat which was advertised as suitable for our car but when it arrived it was no good. It was an isofix one with a top tether and when installed it rocked back and forwards a good 3 inches and didn't fit flush to the seat. I contacted them and was advised the fit was fine but I wasn't happy with it so asked for them to collect it and get a refund. They refused to pay for the return even though it was advertised as compatible and clearly wasn't. so it cost me £17 to return and then 5 weeks after I had proof it had been delivered to them I had to chase up my refund as they hadn't processed it. They didn't even apologise when I chased it up! and how an online company can have such a poor returns policy...