Ordered a nursery furniture set that included a "Free" mattress. Received confirmation e-mail and delivery date. On delivery day only the mattress arrived. Tried to call Kiddicare to find out when the rest of the order would be arriving (due to moving house we were now 2 weeks away from our due date). Found out you could not speak to anyone on the phone at Kiddicare and had to send an e-mail. Received an e-mail telling me the order would not be arriving as it was out of stock and no longer available. No answer as to why this had not been communicated to me previously. Asked me if I would like to choose another item of have a refund, I opted for a refund. The amount they refunded was not the correct amount, and when I questioned this (again via e-mail) they stated it was the cost of the mattress as I had taken delivery of this. I stated that I did not want the mattress and if they had told me the set was not coming prior to this delivery I would have not accepted it and they were welcome to collect it. I am now less than a week away from my due date, have no furniture for my baby and have been given a 10 hour collection slot for the mattress if I wish to get my money back. Am applied that a company that specialises in baby items can treat a heavily pregnant women like this, and can't even give me the details to speak to a person. Will never use again.