***poor customer service/still awaiting refund!*** I purchased a breast pump from you which was faulty, not really an issue as I'd expect to be able to return it. When I first emailed in(there is no phone number that works) so email it was, I was asked to either send in a photo or VIDEO of the fault, as I had mentioned in the previous email the fault only happened when in use therefore I found this reply absolutely disgusting there was no way I was sending in a video of the fault, anyway that being said after numerous emails later I had asked for a refund as I could not wait any longer for a new pump, as it was the only way I was feeding my little one breast milk! Following the email confirming I could have a refund you asked me to send details for you to collect the item, not a problem I sent everything over with a preferred collection date, one thing that did happen correctly was the item was actually collected on that date, but then I received an email to say that a parcel is out for delivery yep a new pump was delivered that day after clearly stating that I wanted a refund, Again trying to get through to you on the phone which were still not working It was back to the tedious emails, it took a few days for a reply which came back basically saying that this was all my fault. all I wanted to do was send back a faulty item for a refund why was this so hard! Well then came an email with only a link to how I send back the item I never asked for, which to my dismay I now had to pay for recorded delivery. Really not impressed about paying but now I'm glad I did pay for recorded as I can see that you have received the item, there has been no response to the fact that you have received it nor to my email asking how long it will take for you to refund me! Please could someone explain to me why this process has taken so long and when I will get my refund as you can appreciate with a new born this is really not something I want to waste my time on!!!