I placed my order on 10th Feb 2017. The email I received that same day stated it would be delivered in 2-5 days. After 5 working days I contacted kiddicare to find out when it would be out for delivery as I still hadn't received an email to say it was despatched. Kiddicare said they have contacted the supplier and they informed them that they do not have the items in stock and that more were due in at the end of Feb and I would receive my order at the start of March. Still no item or depsatch email on 2nd March. I contacted kiddicare again... to be told that it would be back in stock on the 17th March and received a text on the same day saying my order will be fulfilled on 21st March! If this isn't poor customer service then I don't know what is. I placed my initial order on 10th Feb and now I have had no other option other than to get a refund!