We were told a delivery time of 3-5 weeks. After 5 weeks and having not heard anything we contacted kiddicare. It was then delivered after 6 weeks. We have assembled the cot and wardrobe, but were so disappointed to see a clear mark on the outside of the wardrobe where the paint/seal is missing. This could not have been noticed until the product is built. Having invested in this furniture for our baby daughter, we needed it to be good quality and hoped it would last for a long time. Kiddicare have offered to replace the part, which means I need to completely dismantle, and in my opinion weaken the the built up wardrobe, and build it again. Alternatively we were offered £25, which of an expensive set, didn't mean anything. We are so disappointed that after two weeks of emails and phone calls we are still waiting for this to be resolved and after over 8 weeks since purchasing this item my daughter is still awaiting a complete nursery. We have spoken to a lot of other parents at baby groups about this and we never expected this horrible customer service from kiddicare. They just don't seem to care, don't take us seriously and are in no rush to get it resolved. We feel they expect us to just forget about it and go away. Although we brought this from kiddicare, all they do is say it's not down to them and that the manufacturer will contact us. They just don't seem at all bothered. We bought this product from kiddicare not from the manufacturer which means we have trusted them as a company but now we are extremely disappointed this situation and how they treated this issue.