Purchased a car seat in December 2014 which arrived on time. No problems with the order at all. In April 2015 we noticed our 2 year olds back had sores appearing and he wailed in the car that his back hurt. After a couple of days we realised it was the car seat causing it so contacted Kiddicare to return it. We had to package the car seat at our expense and wait in for a courier (if we missed the courier we were told we would be charged £25.00). I objected to doing this but Kiddicare said there was no other way. I asked for a refund but they refused until they had done a full investigation into the product as they wanted to test the safety of it. Less than one working day after they had it, I was e-mailed to say that in Kiddicare's opinion the seat was safe and there was no issues. They refused to accept any liability for it, asking me what I thought caused the marks and wanted to send the car seat back. I tried to call them to discuss it and was kept on hold for 21 minutes before being cut off as they closed... I then sent a snotty e-mail as I had, had enough asking to make a formal complaint and to get a manager to call me. The manager called and I asked her to look into this as I did not want the seat, it was not fit for purpose and in my opinion was unuseable. I wanted a refund. The manager disagreed with me and said the only thing they would offer as a 'gesture of good will' was a credit note. (I have not, and will not use this out of principle as I NEVER want to deal with this company again). The manager's customer service was awful, she argued with me constantly, told me I couldnt take my complaint further and if I didnt like it I could go to trading standards. I pointed out she had not asked for any details of my make/model of my car in case it was the angle the car seat was at that may have caused the car seat to rub against my son's back. She agreed this could be a possibility and said she would take down the details (but never did!). I am outraged to have spent money on a product that has not only casued injury to my son, but not be fit for purpose and the manufacturer take no responsibility for this and refuse to accept there is an issue. The manager told me the seat was perfectly useable! I will disagree there having seen my sons back bleed from being rubbed red raw! Never ever have I had an issue like this with any product. NEVER WILL I USE KIDDICARE AGAIN - I EVEN HAVE CREDIT TO SPEND WITH THEM AND REFUSE!! HOPEFULLY THAT GIVES YOU SOME IDEA HOW AWFUL THEY REALLY ARE!