Had I seen all these reviews, I would never had purchased anything from kiddicare. I bought a few products online when there was a sale (it was a real bargain) thinking that it would either entertain my little one or can be used as gifts for other kids hoping that I can return them off (because of 365days returns) if they weren't of use. I cannot complain of the products. They are of good quality. It's the returns department that I have to complain about. When I finally decided to return the unwanted items, I wasn't even refunded half the amount. When enquired, they denied of receiving the other items which I totally disagree be caused I packed all in one box and made it a signatures delivery. If the box had been tampered they shouldn't have signed. If they did, they should have found all the items I sent. Later, just by chance I checked my account and calculated the total for which they claimed as have received and even in that they didn't refund me £22.00. It's not about the amount that they have not refunded, it's about the trust on a company that's now lost for me forever. If I hadn't checked my bank statement, I wouldn't have even known they refunded me less amount. No more purchasing in kiddicare for me. And I would say IF YOU ARE PLANNING TO PURCHASE ANYTHING THERE, THINK TWICE!!!