Unfortunately I have had a terrible experience with this company. Ordered a £200 electric car for my children. I never received a dispatch email. Queried, was informed it had definitely been dispatched and the courier had not uploaded any information and was promised an update - update never received and I was just ignored. Have tried emailing and calling just asking for a refund as it seems obvious they have not dispatched otherwise they would provide tracking information. I believe it was out of stock and they were trying to buy time - but why not just be honest? They've lost the sale and damaged their reputation now either way. I have had to go to Paypal to claim a refund. They have not responded to the case at all so far either. I would avoid this company now altogether and either use Amazon or make sure you pay with paypal so at lease you have some protection if they screw you over.