It’s now March 2021. Like many others here, your subscription is AUTOMATICALLY taken without ANY communication. If you have signed up, then DON’T expect to get a REFUND. Customer services last March (2020) had denied I canceled the account and had taken the money from my account as I had signed for it to be TAKEN automatically. Well, Covid has stopped us (like you) from seeing the grandchildren, let alone take them out. They point-blank refused a refund last year, so I kept it going until now. STILL NO CONTACT on this year's renewal… Not even an offer to extend! It's very obvious, nobody has been going anywhere in the last year, and it’s not opening up yet either, so sorry, won’t be using you again. When you CANCEL, make sure you do it TWICE as it didn’t cancel on the first try! Take a screenshot too, just in case. Press the Windows Key, and Prt Scr key at the same time, and it should be saved to your computer. NO REFUND!