Took a lot longer than expected to arrive had to keep chasing, and was always directed to the delivery people. Did not understand that I had to pay a high delivery cost. Was contacted by UPS only once and told to pay this charge. Payed the charge on line but parcel was still not delivered. I physically went to the Depot in Dartford to collect as my anniversary was that day. Payment still did not go through but did eventually when I paid on line, again. Really happy with the picture, only when putting on the wall, it fell off the wall smashed the glass and I had to have it reglazed!