Where to start with this absolute joke of a company. I was involved in a minor but clear as day non fault claim. We provided a long description of what happened and they lost it. We provided details of the witness and they lost it. We provided many photos of the accident and they lost it. Incompetence at it's finest. Obviously it's not nice having to do so much work when it's a non fault claim but you do it as you know it's better than the other party getting away with it. But what really isn't nice at all, is going to all that work and then the company losing it all. They didn't lose it all together either by the way. They lost all these vital documents at different stages of the claim. Three months later the other insurance company are having to carry out their own investigation. I email Kindertons for the 50th time (no exaggeration) asking why the other insurer need to investigate something so clear cut. "Well you don't have any witnesses" ..... Excuse me??? I gave you the witness details on more than occasion including my written transcript of exactly what happened!!" The witness even spoke to them on the phone 30 minutes after it happened!! What a joke! Seriously, don't risk it with these lot. I know you think, maybe it won't happen to you but is it worth it? You could end up losing thousands. Go with a company with a better track record ... Please!