AVOID THIS COMPANY AT ALL COST IF YOU VALUE YOUR VEHICLE AND YOUR OWN SANITY! This company have absolutely no clue about accident management. If I could give a 0 star rating I would, but unfortunately this is not an option. I was involved in a rear end non stop RTC on 09/12/22. Hyundai First took on my case on 10/12/22 & then appointed Kindertons Accident Management to deal with my claim. I received a courtesy (rental) car very quickly which was good, but then again this is how they earn part of their money. They drag things out in a farcical way to clock up the income from an astronomically overpriced hire car and storage of your vehicle (wherever that may end up being) My car was taken from my property on 19/12/22 on a flatbed truck. I was then contacted the following day by Danielle Brown - CLAIMS HANDLER –LEVEL 3 at Kindertons Accident Management asking for Dash Cam footage (that had already been provided) of the 09/12 incident. On 23/12/22 I was contacted by Kindertons and was informed that they would not be carrying out the repairs to my car because there is no clear picture of the registration of the offending vehicle that hit my car & fled the scene. I was offered no information or advice regarding the next steps and the call was ended (they then lied about what was said within this call). After numerous unreturned calls to Kindertons, I finally got to speak with someone who informed me that the company had no idea where my car was. After more unreturned calls/numerous emails and having to threaten to report my car as being stolen, I was then contacted by James Williams at Kindertons on 28/12/22 who lied about the information allegedly given to me previously (he cockily stated “we record calls”) well guess what James, I obtained the recordings via a data access request and they prove your company has lied and falsified case notes. This call pretty much ended with my car being held to ransom by Kindertons until I meet their request of contacting my insurers myself and requesting my insurers contact Kindertons to confirm they will carry out the repairs. Funnily enough, evidence of my formal complaints (that were ignored) were witheld by Kindertons from my data access request along with other information that could paint them in a bad light. (A data access request can be submitted via email to Kindertons free of charge and can be escalated to the data commissioner if necessary) Kindertons were contacted by my insurers multiple times and were not responding to them (dragging things out). Kindertons were holding property that does not belong to them and were not complying with any contract that I had agreed to. All checks should have been carried out by Kindertons before they took my car under the false pretence of repairing it. Kindertons have held my car for almost 3 weeks without doing anything that they promised and will no doubt be expecting someone to foot the bill for a significant payout for a courtesy (hire) car, transportation/storage of my car. AVOID THIS DISGRACE OF A COMPANY AS IF YOUR LIFE DEPENDS ON IT!