My insurence brocker called them selfs a "Insurence Intermediary", this means they are not the insurence company, just a sales team selling Insurance Polacies. After 34 years of no accidents and no claims a young lady drove out of a Juntion 8nfront withought stopping to give way to us. Her car was old and subsequently Writtern off? Our car is 2015, to replace it would cost £7,000. So we looked at my brokers paperwork and called the Claims Number, we were directed to their Claims Handeler, who was a seperate company called Kindertons. Immediately we recieved a Statement of Truth, we told them we had Pictures etc. So they sent a link , this happend 4 Time s ? In one month. Clearly they use part time staff and there is no guarantee youl get the same Handeler even if you telephone in, thus confusion and different staff didn't pass on details and Information, we recieved numerous requests for info and Pictures etc that we had already given and explained to them, everything we went through the whole process again. Then they tried to send us a Hire car, Agreement with a GTA agreement attached. It stated that our car was Un Roadworthy and Required Recovery, and we could not Store the Vehicle, they arranged a Hire Car 7 days after the Accident , they said our car needed to go for further assesment, so immediately I got concerned and cancelled the hire car and GTA agreement as it states you can doo from between the 2nd day you sighned it ,upto 14 days for any reason what so Ever. I then get a call asking why I have cancelled the claim, I said I've cancelled the Hire car and GTA because my wife is ill and were at hospital at the moment, so I cannot Recieve handover of the Hire car at the moment . They said they would re instate the claim. Subsequently after writing a Review on Trust Pilot, they replied to the review saying that 3 days after the Accident they already knew they had writtern my car off ???? And Valued it at £5,000. And Co Port, the Inspection People who also own a Salvage, Storage and Auction Yard ? would have collected my car when the Hire car Arrived, thus the reason why they told us to leave the V5 and both Keys in the car for when they collect it ? They wanted our car for Salvage and Auction it as a Repairer. In the meantime I had gone out and got two independant Repair Qotes, £2,500 and 4,000. clearly £3,000 was the bench mark. So £7,000 and £3,000 to repair it ? So how is that writtern off ???? I then contacted AVIVA, and raised my concerns, they said they would not recommend using Kindertons, I explained I was directed automaticaly to them as the brokers claim handeller, Avida said as we are the Insurer who pays for it, we can take this case away from Kindertons as process your claim ourself, this they have. So after taking my car to their approved repairer for inspection , Aviva hasn't writtern my car off and Autherised it to be Repaired. You will see a AVOID THIS COMPANY AT ALL COST, Review further down, this mirrors my concern exactly.