******Please Avoid*******
I genuinely have never been a customer of a company that are so so poor at customer service, in most if not all my dealings with them even though I’m the customer I’ve had to chance query, object even at one point Emailing the MD of parent company only to be fobbed of over time. So It started really as soon as they get you a car as it’s their main objective to start earning revenue( and a hell of a lot at that) messed up delivery times of that then had to swap the car two days later as it needed an Mot! Then my car took nearly two weeks to be collected to be as I thought assessed and repaired. Even the car delivery driver said if it’s going to CarPort it’s a weight off! This is before anyone’s seen it. When it was finally taken I accidentally left my dash cam in. This was stolen by the people that supposedly are taking care of my vehicle, although Kindertons repaid me the money this is wrong on so many levels. So from fighting to get a realistic quote for my vehicle to dealing with what felt like everyone in the company even though I supposedly had a claims handler.
Even when I had one person that was point of contact after raising concerns he wouldn’t update me on payments or they didn't even have the decency to say that’s it your all done thank you for your custom. Just a few sarcastic Emails from the so called customer experience people. Just to rub a bit of salt in the wounds.
I genuydid give them a chance to take on board my feedback and experience and fix it but they cleat don't care. I just hope to gif that this gets to people prior to them acting on your behalf or should I say their behalf as it just about revenue for them from my experience.
Massive stress and uncertainty caused by them I’m missing loads out but my main point is please don’t go near them.
I understand if you’re reading this and think he’s just moaning for the sake of it. I can assure you I’ve never had such a stressful time when I’ve not been to blame for an accident in all my driving time. It’s like I had to justify everything at every step along the way to the company I entrusted to act in my best interests.
Also please read more reviews on here, god I wish I had. Moral of story just go to your insurance company.
Note for Kindertons please don’t respond to this with any false promises or comments to make you sound sincere. This is just genuinely for your future customers to make an informed choice.
1 year ago
Kindertons Ltd has a
1.2
average rating
from
49
reviews
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