This company is one big rip off merchant. They are devious from the get go. They come on the phone after you report your incident as if they've been sent by the insurers to deal with it. No openess, no options or clarity. I found out almost too late that they are sent by the Brokers NOT the Underwriters. In fact if you check, you'll find your Underwriters haven't even been informed of the claim. They're in it to get you into one of their disgustingly overpriced hire vehicles. The one they gave me was charged out at £475.00 PER DAY!! THEY GOT OVER £12K in money just for that car. Wrote mine off straight away. Took their hire car back off me to put me under pressure to settle on their measly estimate of my cars' value. Well, it hasn't worked! I've taken the claim out of their hands and gone back to me underwriters. They even had the cheek to make me pay for a new tyre at £375 on THEIR VEHICLE under the pretence I could claim it back, only to be told the puncture happened while I had their vehicle, so my responsibility!! Meanwhile THEIR vehicle is swanning around with a brand new tyre on it courtesy of me!! How does this all work and how do they get away with it??