Terrible service. My car was written off 0ct 23,...Jan 24 still waiting for payment! Nightmare to get through on the phones ..they either blame the computer or they sound about 10yrs of age telling me what I already know! So frustrating....just come off the phone for the 10th time to ask about payment..which they have previously said would be in last week.. (obviously I desperately need this to purchase another vehicle ) they have said I have to give hire car back even though payment may not be in our bank?? That can't be right, I will be left without a car! Don't use these..worst company I have ever had to deal with!