Terrible experience, you become a victim all over again with these guys. I went through from Renault accident management after an uninsured van driver drove into the back of my car at speed on may bank holiday. Initially they seemed helpful but soon the worries and doubts started mounting, contradicting each other from one call to the next, whiney call handles looking at you David who just fobbed you off saying that they could answer my questions and stressing at me, I had to chase Kindertons every week to get anyway. It was a straight forward claim police had arrived on the scene, booked the 3rd party and I had a claim reference from them but even in the end after two and a half months Kindertons still hadn't got the 3rd party to fully agree liability only liability without prejudice (which in legal terms basically means nothing). This is despite the fact the personal injury had got the liability accepted in only 3 weeks from the 3rd party. The real reason for this is that the is no one with legal training actually employed at Kindertons plus most of the staff don't have a clue what insurance or legal terms mean when I asked them to explain legal terminology on the phone, in fact with 30 minutes of googling I knew more than they did. The care hire is a scam do not sign the form they send you it makes you liable for the exorbitant car hire costs if the 3rd party refuses to pay, essentially they add £100 a day to the cost of normal car hire costs and will drag out your claim to profit. The 3rd party may then reject these costs as they too expensive, it can then go to court and they can then ask to see your financial records to prove that you couldn't afford to hire a car yourself separately (read up on this online lots of cases ongoing). But Kindertons will not allow you to hire a car yourself or so I was told and reclaim it despite them trying to give me a city car in place of my large estate car with tow bar, which I rejected and even then they couldn't come back with a comparable car. In the end I rejected the car returned the firm stating I didn't want a hire car and managed to borrow a van from a family member instead. The so called vehicle engineer they use to access the damage doesn't even view the car they just ask for photos and undervalue your car even after I when back with 6 advertisements showing the comparable value I still lost £1000 on the price I had paid just 5 months earlier and was less than the market price so I couldn't replace my car like for like. That was even after I kept the car salvage and sold to another agent who offered £400 more for the salvage, as well, as I would have been more out of pocket otherwise. In total I reckon I spent about 10+ hours of my own time chasing these guys. In the end because they kept saying contradictory things and disagreeing with each other even in writing on emails (as I said before they had no clue legally), I started recording the phone calls and told thembI was doing so, this immediately got rid of the whining call handles and I got through to a manager I suspect Dominic who did move things along but mistakes were still made even in the final settlement letter which he admitted was copy and pasted plus they delayed the cheque from the 3rd party as well for a time. Incredibly stressful experience, for context I am an engineering lecturer at university so I have knowledge that helped push this through and check facts, I genuinely worry for those that don't. AVOID at all costs go with your own insurance company and if you have already accepted their services record phone calls and reject the rip off hire car