One star due to shipping issue only, not product. Despite ordering this on 24th November I am still waiting for the gift to arrive. On the 30th November Kindred Fires wrote to me to say "Thank you for your order and getting in touch. I'm sorry to hear that you're still waiting for this. I can see that your order was dispatched Friday 25th as advised however the order has unfortunately been misrouted by Royal Mail and is currently stuck in Heathrow due to the postal strikes today and tomorrow. This should now be redirected and sorted for delivery. We would advise keeping an eye on the tracking for updates within the meantime." Latest Royal Mail tracking information says it is still at Heathrow! There is no good reason for it to have been routed via Heathrow in the first place. This was an anniversary gift so the moment has now passed unfortunately. Please Kindred Fires, don't use Royal Mail again, they are unreliable even when they aren't on strike, I would be willing to pay a little more for another delivery company. I realise it isn't Kindred Fires causing the delay, but perhaps you can pressure Royal Mail to up their game?