A really awful experience. I don’t know whether it’s because it’s Christmas and the order numbers are increased along with the pressure, but I placed my order on the 13th of November for a special anniversary present. It did not arrive in time despite the reviews saying fast delivery, and a week later there was not even an update to say it had been dispatched. I got in contact on the 23rd to receive the reply that my order had been “missed” off the production line. I know these things happen, so I simply asked for a partial refund and then to still get the candle made. To which you only gave me £3 back but I did still want the candle so I just accepted it (looking back maybe I should have stood up for myself more). So December came round, and still no candle. I was aware of the Royal Mail strikes, so initially blamed it on this, however I still hadn’t had an email saying it was dispatched. I patiently waited anyway, and finally on the 8th of December it arrived. Except, no candle… an empty box😞 I got in contact and asked what was going on and was told I would have another made, with no offer for a refund on top. It has caused me a lot of stress and the anniversary date has surpassed long ago. I still want the candle, but a full refund I feel at this point is surely granted???