The worst hospital services. Very short staffed. Staff are frustrated and therefore they are the most frustrating staff to communicate with. The worst swabbing team! I have called the switch board at King Georges Hospital 4 consecutive days in a row to follow up on a swabbing referral. The covid swab was referred by Broomfield hospital as a matter of urgency for a surgical procedure. It took me 4 days to get someone to pick up the phone at the swabbing team! I managed to get through with the help of the switch board who sent out an email to the swab team. We only found out about the time of the swab on the day and a few hours before. They claimed that the one time they called, there was no option to leave a message. This is complete fabrication. I have voice mail on my phone. Today is the day of the surgery and the team have had Sunday, Monday, Tuesday and this morning on Wednesday to send Broomfield hospital the result of the swab test. They have not done so! The nurses here cannot reach the swab team as they won’t answer the phone. I have now tried to explain the urgency to the switch board and the lady on the phone was extremely rude, and unhelpful. This is unacceptable. My daughters surgery is now delayed because they have to swab her here in this hospital and wait hours for the results before she can go in for surgery. This is unacceptable. If the swabbing team are this short staffed, they should refrain from accepting any further clients and referrals from other hospitals! It’s best to actually follow through and send out the results for the clients they have on file. I would like to make a formal complaint to the hospital. This is unacceptable service. I was on calls 30-45 minutes each time several times for 4 days and today! 1/10 and that’s because On Sunday the switch board understood the urgency of the situation and sent out an email to the swab team. I really appreciate that. Thank you to this member of staff. Otherwise it’d be 0/10. The switch board staff member today however was extremely RUDE! Unacceptable. Unbelievable!