Unscrupulous Slippery Quibblers and Awful Communication We ordered a refurb dishwasher and paid the extra £15 to have to old taken away. We received a confirmatory email. The dishwasher arrived on the day expected. Unfortunately, the old dishwasher was not in a state that it could be taken away (outside the house). So, we were left with a new one and still the old one. We queried it saying that we were not told that this was a requirement and were told that it is on the web site. Let's call this "problem 1". In fact, when you place an order and ask for removal of the old one, it DOES NOT say anywhere during the ordering process what the requirement is. Neither does it say in the email receipt. Neither do they tell you verbally. (They claim they do. Well, in our case they did not.) After much hunting around, I did find it buried deep in the terms and conditions (which you manually have to search for on the web site), clause 10, bullet point 6 IIRC. The next problem was that the one ordered didn't fit. This was our fault. So we contacted them for a return knowing we'd have to pay. We were told (almost verbatim) "Sorry, we don't come to your areas very often, I can't say when it will be - could be weeks could be months and it'll cost you £35 as well. If you want your money back sooner, you'll have to arrange your own return". Unwilling to wait up to "months", I organised our own return and paid for it. Kingdom were notified of this by email. (The system notifies the sender, recipient and courier automatically.) 3 days later, the day before the return, we contacted Kingdom Appliances just to confirm all was in order. We were told "don't so that, we were planning to collect it tomorrow! If you continue in your course of action, you will be liable for any damages!!" Let's call this "problem 2". I cancelled our courier. They collected the following day and a refund was issued (minus the £35 return costs) the following day. The 2 problems are: 1. They are very slippery quibblers and hide behind Ts and Cs. They completely fail to refer to them in the order process, and then invoke the clause on arrival and keep your money! I politely requested a refund - twice - out of courtesy and was told "a tick box must be checked to confirm that the terms & conditions have been accepted". To quote them "this is not a case of us hiding behind a clause... Our T&Cs are in place to make things easier for both us and our customers"! IOW "we don't hide behind the Ts and Cs but the clause is hidden in the Ts and Cs 'to make it easier' for us [to scam you]". 2. Their communication is truly dreadful. I am out of pocket on the original courier which I had to cancel because, having carried out their instructions to arrange the return ourselves, they then decided to do the collection without actually telling us (and they were rude / threatening in the process). I actually have proof that they were informed of our intentions 4 days prior to them telling us that they would collect it. On this point, I believe I have sufficient grounds for a legal small claim against them. Overall, if you do buy here (and I strongly recommend youi don't): 1. READ THE Ts and Cs and make sure that they haven't sneaked any new slippery clauses in there that allow them to take your money and do nothing for it. 2. If anything does go wrong, call them very regularly and document the communications as you make find yourself in the small claims court. (Why not only 1 star? Because the refund was fast.)