Disappointing Experience - Received a Used Product with No Response from Customer Service I recently purchased an induction hob from Kingdom Appliances, and my experience has been nothing short of disappointing. Upon installing the hob, it was clear that this unit had been previously installed elsewhere – a fact that was never disclosed on the website. The hob still had black double-sided tape that wasn’t fully removed, white silicone residue on the sides that was extremely difficult to clean, and the isolation parts for the corners were missing. I had to use silicone to install the hob properly, which was not in accordance with the installation manual. Despite reaching out to Kingdom Appliances over 10 days ago to address these issues, I have received absolutely no response. This complete lack of communication is unacceptable, especially considering the faulty and previously used product they sent me. I expected much better from this company, both in terms of the product quality and customer service. I would not recommend purchasing from Kingdom Appliances based on this experience.