This was possibly the worst purchase experience I’ve ever had. Beware. The company are mis selling used and previously faulty products and labelling them ‘new graded’. (See photo) I bought a ‘new graded’ AEG induction hob on the understanding the product was new but ‘missing the original packaging and may have slight surface scratches’. It arrived at 8.30 am and I was asked to tick a box saying it matched the description. I didn’t check the packaging believing it did not correspond to the product. The glass surface was too covered in condensation to see anything which I noted but ticked anyway. After installation I discovered that the packaging DID belong to my product as the model / serial no. was the same. On top of the model and serial number was a large sticker (they had tried unsuccessfully to rip off) stating FAULT: OVERHEATING with a previous sale and exchange date in November! Customer services then tried to tell me the packaging was not relevant to my product which was very obviously not true. I tried to get the history of the product from AEG because I was afraid it was potentially dangerous. They were evasive, refusing to allow me to talk to the customer service operator who was initially sympathetic. Kingdom Appliances offered a replacement or refund which I initially refused because I didn’t trust them but decided that if they could provide a brand new appliance, I would accept. They wouldn’t/ couldn’t do this, so instead they opted to criticise me for accepting! They then insisted they pick it up which would incur more expense to me, having to pay to disconnect and have the inconvenience of having to source a new one somewhere else. When I said I didn’t want them to pick it up for these reasons, they complained it cost THEM money to pick it up, when the appliance worked! If you sell something not as described, it is not only illegal but the onus is on you to put it right at your expense, without incurring extra expense to the customer. I still don’t know if the appliance is safe and likely won’t know. I wouldn't have bought it had I known it was used and had a fault registered on it. There are other reviews here (for the same product) stating similar problems. I wish I’d seen them before engaging with this company. In the end, their responses were so antagonistic and made me so angry I just wanted to be rid of them. It’s taken weeks to revisit this to post this review.