I ordered a Zanussi oven from them that had been opened from its boxing but was claimed to be in new condition. Although Kingdom Appliances said they had the product available, delivery was to be up to 2 weeks since they only deliver weekly to London if there are several deliveries to be done. A day or so later they confirmed delivery would be in one week and they would need me to help the lone driver carry it. The day before they were due to deliver they phoned up to say they didn't have my oven any more and tried to sell me a different model which I did not want because it could not operate on a 13 amp plug. The salesperson tried to persuade me it could be used with a 13 amp plug (contrary to the manufacturers statement on it which I had read previously). I did not accept. They refunded my money promptly. The purchase would have saved me about £40 but dealing with them left a poor impression and I would not order from them again.