Products as described and working, no issues there. I live in a third floor flat so checked the delivery policy before ordering. It said if delivery beyond ground floor level required to notify them when ordering so they can arrange two man delivery+necessary equipment. I did this via their website form with my order number, and again by phone when they rang to confirm a date. On the day one guy turned up without even a sack-barrow and I had to carry the units with him to the lobby. Then almost crippled myself trying to get a fridge and freezer up 7 flights of stairs! Items were sliding round in an ancient Luton van with no corner protection. Whole thing felt pretty mickey-mouse.