I was not familiar with Kingdom Appliances, but they had the cooker hood I wanted. Ordering was very straightforward. Price very good. Web page mentioned the hood was a new item, with no visible marks. Delivery was prompt and efficient but on unpacking the hood we discovered the chimney section was slightly damaged. Delivery driver was extremely helpful, phoned the office to sort best solution. We kept the hood and emailed Kingdom to ask for a replacement chimney section. Within half an hour an agent was on the phone advising a new chimney would be ordered and despatched via Hermes. Arrived within days. Overall we received a very efficient, professional and courteous service. Will definitely use Kingdom again.