Order placed the very same day the item was made available. Order status had it as having been shipped, but no tracking information available. Followed up several weeks later, opened a case number, waited more, only to be told almost a month later that the item is no longer available. A refund was offered, I responded that's what I'd like to do, and haven't received confirmation on that yet, nor a timeframe of when I should receive the refund. Now, the website says that items are back-ordered with a 3-4 weeks delay, effectively making a new order for other items, impossible to do. Some "new warehouse" excuse, which is exactly what another horrible company pulled when they couldn't fulfill their orders. It's all a shame, since previous orders were handled perfectly. Looking forward to my refund.