My $45 4LP set came damaged in the mail. In my opinion, this was caused at least in part by a poor packaging job for a 4LP set. I contacted Kings Road twice to try and remedy the situation. The first response didn’t answer my question at all, but instead told me to look at the FAQ. The FAQ was confusing, so I sent in a second inquiry looking for clarity. Th second response informed me that Kings Road is not responsible for vinyl records being damaged while being shipped. Perhaps you should improve your packaging methods then - especially when shipping 4LP sets. The experience overall made me feel like I wasted my money and wasn’t appreciated as a customer. Even the design of this survey makes me feel that you are blaming mail carriers. If you have to ask who shipped the product and if the product was damaged, you clearly have identified a problem. Look in the mirror before pointing a finger. Invest in better packaging.