Wish I'd read about their rubbish customer service before. Saved for a mixer for AGES and finally took the plunge only to realise not only is part of their website wrong when it comes to offers (first promising 50% off for an accessory, then only giving 15%), but they only tell you on the invoice that any engraving will look as rubbish as it does on the 'preview' tool. In my case this would go into the logo so I emailed them 20mins (!) after placing my order to amend it. No reply. Several emails later, still no reply. Social media messages. No reply. Finally I cancelled my order, ONLY FOR THEM TO SHIP IT ANYWAY TODAY!! Cue an email to DHL head office who have intervened to have the thing sent back to them plus a fraud complaint with my credit card company. And now I get to wait for my refund so I can by my darn mixer via a company that isn't rubbish. Honestly DO NOT BUY FROM KITCHENAID DIRECTLY!! Oh and to top it off you cannot leave a review on their own website. Absolute scam.