WARNING!!!! Beware!! Caution !!! Think twice before you use this site for any travel reservations. You might get a low-price ticket, but you are doomed for any help from this site for genuine reasons on travel disruptions. I have a situation where my flight ticket is with ANA and Japan placed restrictions/ban on travel via their international airports. ANA is allowing to cancel reservations with no penalty. But Kiwi.com is not ready to cancel the ticket without penalty. I talked to ANA and they said they could do the cancellation with no penalty if Kiwi.com initiate the cancel. When I contacted Kiwi.com ( !!! Only method of contact is through emails!!! ) they notified me that they would not do it. Do not use this site for travel reservations, you will not get our your money for genuine cases of travel disruptions.