Worst customer support ever! I spent 90 minutes on the phone with Naga with no resolution! I was supposed to leave at 17:30, ended up leaving at 19:00! Complete waste of my time! People should really not be in customer support if they don’t want to support customers! The world has gone robotic when it comes to customer service & then when u do finally get to speak to a HUMAN , you may as well just stayed with useless robotic support!!!! People just read scripts of what they are allowed to say…pathetic!!!!All I wanted to do was try get a refund for a flight I had to cancel due to Jury service duty in the United Kingdom which is legally mandatory. I had to cancel my flight due to measures out of my control. Naga hung up on me, I called back, got him again & then he denied ever speaking to me. Not understanding of my situation & would not allow me the speak to a manager. Usual response “no manager is available..” life is short and I will never get those 90 minutes back…the travel industry has gone down immensely…how much time do u waste in ur life on hold for customer support..how much anger do u walk away with when no resolution was made and no one cared about your situation…